Platinum Sponsor

Monday 22nd November

The Workshops & Opening Session 

10:00 - 13:00

Scientist studying a dangerous virus.

Workshop 1

Quality and Crisis Management


Workshop 2

Ending Maternal Mortality


Workshop 3

Innovative Solutions In Healthcare Sector Workshop

Workshop 4

Laboratory Biorisk Management


Workshop 5

The Art & Science of Laboratory Internal Audit

Panel Discussion

Reflections from the 2nd HCAC Quality Competition/COVID-19 Edition

14:00 - 17:00


Workshop 5

Emotional Intelligence in Healthcare


Workshop 6

Improving Healthcare Quality


Workshop 7

Strategies for Health Center Resilience

Workshop 8

Health Data Analytics and its Rule During the Pandemic

Mini Workshop 3

Health workers safety indicators: from conceptualisation to implementation 

18:00 - 19:00

18:00 – 18:05

Salma Jaouni

Welcome Remarks

18:05- 18:10

Dr. Moen Habashneh

Opening Remarks

18:10- 18:15

Rabab Diab

Introducing Keynote

18:15- 18:45

Dr. Tejal Gandhi

Opening Session

18:45- 19:00

Rabab Diab


Tuesday 23rd November

The Main Conference

09:30 – 11:00

23 November 2021

09:30 - 11:00


Health Care Systems Reaction to COVID 19: Lessons Moving Forward

Moderator: Dr. Nagham Abu Shaqra

In this session, speakers will describe and discuss the response and experience of healthcare institutions and healthcare systems during COVID-19, and what lessons will be taken forward to ensure continuous readiness and resilience, as well as response to future challenges. The pandemic remains ongoing and health systems’ responsibilities and functions continue to evolve in response to public health needs—including most recently for COVID-19 vaccination campaigns – therefore what success stories can we learn from, and what risks do we need to continue to monitor and address

23 November 2021

09:30 - 11:00


Person Centered Care During a Crisis: New Language for Caring?

Moderator: Reyah AL- hadidi

In this session speakers will discuss how important person-centered care has emerged to be in the Pandemic and how the challenges imposed by COVID-19 are no reason to roll back the tide on person centered care. On the contrary, it is crucial to ensure that efforts to co-design healthcare, use technology, involve families especially in a key role in the care of vulnerable people, and engage patients in decisions are still high on everyone’s agenda and being implemented. Specific attention will be given on the importance to co-create services, and the impact on the gains in higher quality, safer, more appropriate, effective, and efficient care

11:00 – 12:00

Mid-day Keynote Speech

11:00 – 12:00

Dr Nemanja Janković

Quality and Equity

12:00 – 13:30

23 November 2021

12:00 - 13:30


Quality Improvement Science teaches us how to behave in the new norm

Moderator: Amjad Bani Hani

In this session the speakers will discuss the key role that quality improvement plays in ensuring that the appropriate systems are in place to always support health care organizations. Specifically, during the crisis, what has the quality improvement science rendered from experiences and what lessons learned have been generated introducing innovations to improvement, response and management of future crisis. 

23 November 2021

12:00 - 13:30


External Quality Assessment: Building Resilient Organizations

Moderator: Sahar Mohammed Al Masri

In this session, the speakers will describe the challenges that external quality assessment systems faced during the pandemic, and how the systems were redesigned to achieve the ultimate purpose of supporting healthcare organizations in maintaining and improving the quality of services and ensure the person safety in such crisis, and what will be the role of those systems including regulatory systems in building resilient organizations moving forward.

13:30 – 14:30

Lunch Session

13:30 – 14:30
Quality and Ethical Challenges for COVID-19 testing During a Pandemic

Dr. George Sahyoun

Quality and Ethical Challenges for COVID-19 testing During a Pandemic

14:30 – 16:00

23 November 2021

14:30 - 16:00


Health Workers Before & After the Pandemic: A Priority

Moderator: Dr. Mohammad Al Ghazo

In this session the speakers will highlight the importance of always ensuring healthcare workers wellbeing; be it physical mental or social. The discussion delves into education, empowerment, and personalized responses. Experiences and lessons learned during the COVID 19 pandemic will be shared to respond on how we can improve health worker safety, preserve their mental health, and ensure resilient management of healthcare workforce while driving performance. 

23 November 2021

14:30 - 16:00


Governance and Leadership

Moderator: Dr. Ibrahim Aqel 

In this session, the speakers will focus on sharing the importance and impact of using good governance and evidence-based management (EBM) especially during the crisis. This may include how the rules of good governance can be always applied, how the experience with COVID 19 strengthened the need for EBM, and what the pandemic reveals about governance.

16:00 – 17:30

23 November 2021

16:00 - 17:30


Jordan Readiness And Responsiveness to Covid 19

Moderator: Dr. Randa Obeidat

In this session, the speakers will focus on sharing the Readiness And Responsiveness to Covid 19 lessons from Jordan and Beyond

18:00 – 19:00

18:00 – 18:50

Dr. Feras Hawari


Dr. Ala Eldeen Alwan

Moving Forward

Improving the Quality of Healthcare in Jordan and the region


Dr. Rowaida Ma’aitah

18:50 - 19:00

Thaira Madi

Announcing the winners for the Quality Competition

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