Platinum Sponsor
Diamond Sponsor
Keynotes Speaker
Chief Safety and Transformation Officer, PGA, LLC
Tejal Gandhi, MD, MPH, CPPS, is the Chief Safety and Transformation Officer at Press Ganey. In this role, she is responsible for advancing the Zero Harm movement, improving patient and workforce safety, and developing innovative health care transformation strategies. Dr. Gandhi also leads the Press Ganey Equity Partnership to advance equity in health care.
Dr. Gandhi previously served as Chief Clinical and Safety Officer at the Institute for Healthcare Improvement (IHI), where she led programs focusing on improving patient and workforce safety, and was President and CEO of the National Patient Safety Foundation (NPSF) from 2013 until 2017.
Dr. Gandhi has been named as one of the “100 Most Influential People in Healthcare,” “Top 25 Women in Healthcare,” and “50 Most Influential Clinical Executives” by Modern Healthcare magazine.
She received her MD and MPH degrees from Harvard Medical School and the Harvard T.H. Chan School of Public Health.
Plenary Speakers
Chief Clinical Officer at the Patient Safety Movement Foundation
Dr. Donna Prosser has been in the healthcare industry for more than 30 years and is currently the Chief Clinical Officer at the Patient Safety Movement Foundation. She spent the first fifteen years of her career at the bedside and transitioned into administration in 2002 after a personal experience helped her to understand just how fragmented and unsafe patient care can be. This experience ignited a passion to improve healthcare quality and safety that continues to burn to this day.
Prior to joining the Patient Safety Movement Foundation, Dr. Prosser worked as a healthcare consultant, helping organizations across the United States to improve quality and safety, increase patient engagement, and reduce clinician burnout. Before beginning her consulting career, she was responsible for clinical practice improvement across Martin Health System, while also functioning as Site Administrator and Chief Nursing Officer for the system’s largest hospital. She previously focused on improving quality and safety through administrative, education, and clinical roles at both Carteret Health Care and the Washington Hospital Center.
Dr. Prosser is a Fellow in the American College of Healthcare Executives, and is board certified as a Nurse Executive by the American Nurses Credentialing Center and as a Patient Advocate by the Patient Advocate Certification Board. She is the recipient of the 2021 Robert L. Wears Patient Safety Leadership Award.
Executive Director Global Health Development
Dr. Mohannad Al-Nsour is a medical doctor and an internationally recognized expert in field epidemiology, operational research, and public health systems. Dr. Al-Nsour assumed several positions such as a notable researcher, advisor, and director during his career path. He also served as a consultant on several assignments with the US Centers for Disease Control and Prevention, the World Health Organization and the American University of Beirut. Dr. Al-Nsour has been leading the Eastern Mediterranean Public Health Network (EMPHNET) since 2009, by providing strategic assistance and operational solutions, and guiding the enrichment of Field Epidemiology Training Programs (FETPs) and public health initiatives in the region. Under Dr. Al-Nsour’s leadership, GHD|EMPHNET emerged as a prominent collaborative platform to serve the region and support national efforts to promote public health policies, applied epidemiology, surveillance, International Health Regulations (IHR), resource mobilization, and public health program development among others. Dr. Al-Nsour is a lecturer and speaker at regional and international levels covering public health topics such as leadership, field epidemiology, delivering evidence-based recommendations, creating new opportunities, and being a catalyst for change. Some of his areas of expertise are infectious diseases, non-communicable diseases (NCD), and global health. Dr. Al-Nsour serves on several regional and global initiatives, association and networks as he is a member of the Steering Committee for the Global Outbreak Alert and Response Network (GOARN), Training Programs in Epidemiology and Public Health Interventions Network (TEPHINET), International Epidemiological Association, and more. He is currently leading the establishment of the Public Health Forum and the NCD Alliance in Jordan.
Senior Consultant/ Health System Development
Dr. Musa Taha Ajlouni is a part-time consultant and technical advisor in health systems development for WHO/EMRO and other international and local healthcare organizations, and he is a member and senior advisor at the Jordanian Public Health Forum and MENA Health Policy Forum.
He has Ph.D. in Health Management (Alexandria University), Master degree in Public Health/Hospital Management (AUB, Beirut), Master degree in Health Planning (Leeds University, England).
He retired as Major General and senior consultant in health management from the Jordanian Royal Medical Services in 2003.
And he is a former university professor in hospital management for 15 years.
He published many studies in international journals and wrote three books in the field of health management and health information systems.
CEO of The Council for Health Service Accreditation of Southern Africa NPC
Jacqui Stewart is the Chief Executive Officer of The Council for Health Service Accreditation of Southern Africa NPC (COHSASA). She has worked in the public and private health care sectors in South Africa and England. She is passionate about building capacity in improvement in healthcare facilities, especially in low- middle income countries.
Jacqui has a Master of Professional Studies, Health from Middlesex University, London. She was a member of the South African National Lancet Commission on High Quality Health Systems. In 2019 Jacqui was elected to the International Academy of Quality & Safety in Health Care (IAQS). She is an ISQua Expert and serves on the Accreditation Council of the ISQua External Evaluation Association. She served on the ISQua Board from 2017 to 2020.
Quality Assurance executive officer
Maha Samara is Quality Assurance executive officer with 14 years of experience working at biolab. She started as a laboratory technician. Maha has a master degree in medical laboratory sciences with experience in molecular genetics. Maha is working with a team responsible for maintaining and applying the highest standards of quality in lab medicine, safety and quality control, training and educating employees. Maha enjoys adventures and traveling, likes to play tennis and basketball.
Member of the supreme council of Egyptian Red Crescent, Patient Safety champion
Nagwa Metwally is a seasoned health professional with decades of experience in the public health sphere on both a national and international level. As champion of the World Health Organisation’s (WHO) patient safety programme, Metwally was one of the founding partners of the Patient Safety Alliance in Egypt in 2005. Aside from this, Metwally was a member of the Supreme Council of the Egyptian Red Crescent and was the Chairman of the Red Crescent Committee in Ain Shams hospitals tasked with overseeing and improving the quality of medical services across the facilities. Metwally holds a BA in Journalism from Cairo University and a MA in Mass Communication from the International Institute of Journalism India.
Clinical Professor Gulf Medical University
Dr. Samer Ellahham is a recognized innovative leader in clinical cardiology, cardiovascular prevention, heart failure, quality, safety, patient experience, artificial intelligence, blockchain and telehealth. He serves on several US and international prestigious committees and advisory bodies.
Dr. Ellahham received his undergraduate degree in biology and his M.D. from The American University of Beirut, Beirut, Lebanon. Dr. Ellahham finished his internal medicine residency at Georgetown University Hospital - Washington Hospital Center and his fellowship in Cardiology at the Virginia Commonwealth University Health System in the USA. Dr. Ellahham worked in Washington DC at Georgetown University Hospital - Washington Hospital Center and in several clinical and leadership positions before moving to UAE in 2008. Dr. Ellahham has served as Chief Quality Officer for SKMC from 2009 till 2017. In his role, he has led the development of a quality and program that has been successful and visible and has been recognized internationally by several awards. As Chief Quality Officer and Global Healthcare Leader, he had a focus on ensuring that the implementation of these best practices leads to breakthrough improvements in clinical quality, patient safety, patient experience, and risk management.
Dr. Ellahham is currently Cleveland Clinic Caregiver, Cleveland, US seconded as Senior Cardiovascular Consultant and Director of Accreditation in the Quality and Safety Institute in Cleveland Clinic Abu Dhabi. He is Clinical Professor at Gulf Medical University. He is the Middle East Regional Chair, Patient Safety Movement Foundation, ISQua Expert, AHA Hospital Accreditation Science Committee, Member, European Society of Cardiology Heart Failure Writing Group, Member, ex-Middle East Representative of the JCI Standards Subcommittee and American College of Cardiology Accreditation Foundation Board, Member.
Governance Director
With a background in critical care nursing, Wendy taught at Queen’s University and held progressively senior positions at The Ottawa Hospital. She was President and CEO of Accreditation Canada from 2004 - 2016.
Wendy has considerable governance experience, most recently as President of the International Society for Quality in Health Care (ISQua). Past governance work includes the Canadian Patient Safety Institute and the Healthcare Insurance Reciprocal of Canada. Currently she serves on the Boards of the Queensway-Carleton Hospital, Hospice Care Ottawa and Salus Global Corporation and is a member of the Committee on Accreditation of Medical Schools. Recently Wendy joined Patients for Patient Safety Canada.
With a strong commitment to effective governance, quality, safety, accreditation and leadership, Wendy has numerous publications to her name and has given many presentations. She has an academic appointment to Queen’s University.
Wendy has a B.N. and M.Sc.(A) from McGill University, is a Fellow of ISQua and a member of the International Academy of Quality and Safety in Health Care. She is a certified Corporate Director with the Institute of Corporate Directors (ICD.D).
Assoc. Prof at İzmir Bakırçay University
International Programmers Responsible at Turkish Healthcare Quality and Accreditation Institute – TÜSKA-TÜSEB
Specialties: Accreditation of Health Care Institutions, National Quality Systems, Remote Survey, Service Quality, Quality of Health Services, Pay for Performance, Small & Medium Sized Enterprise Improvement, Leadership.
He has experience at Ministry of Health more than 10 years for Quality, Pay for Performance and Strategy Development.
Senior Healthcare Specialist
Raju joined IFC (Global MAS team) as Senior Healthcare Specialist in May 2020. Raju provides comprehensive strategic support to IFC’s health sector investments , business development, portfolio management and health quality advisory work globally.
Raju has over 32 years of extensive management, operations, business development and hospital and specialty medical clinic design and development experience in the healthcare services sector. Raju comes with direct healthcare operations and management experience across multiple geographies, both in matured and emerging markets. Raju has acquired hands-on working experience in tertiary care hospital operations and specialty healthcare services in Singapore, India, Vietnam, Middle East and Australia.
Raju’s expertise and strengths include healthcare technology assessment and management, strategy development, building healthcare businesses from planning and start up through to profitability. Raju has held many Board level and direct governance and oversight positions of operating assets. Raju has excellent track record of concept to construction of multi-specialty hospitals, specialty clinics, day hospitals and P&L responsibility.
Prior to joining IFC, Raju was the Managing Director of Virtus Health Singapore (subsidiary of Virtus Health Australia, the world leader in Fertility care services), Hospital CEO and Divisional President of International Operations for South Asia and Middle East for IHH Healthcare, Singapore and had held many other senior management positions within public and private healthcare sectors.
Raju is based in Washington DC.
Director of Quality and Patient Safety Department
Ezequiel Garcia Elorrio MD MSc MBA PhD is one of the founders and member of the board of the Institute of Clinical and Health Effectiveness in Argentina, where he also directs the Department of Quality of Health Care and Patient Safety.
Dr. García Elorrio is currently Professor of public health at CEMIC and has a teaching position at the University of Buenos Aires. He has worked extensively in research, education and implementation projects for Quality of Care and Patient Safety in Latin America. Sub-Saharan Africa and Southeast Asia funded by NIH, USAID, PATH, WHO, HSPH, ACI and the B&M Gates Foundation among others.
His main interests are related to patient safety, external evaluation in person centered care and improvement methods and value in healthcare focused on successful implementation in developing countries.
He is an active contributor to ISQua in many roles and is member of its Board from 2019.
Professor of Health Policy and Systems & Director of K2P – AUB
Professor Fadi El-Jardali (PhD, MPH) is a recognized health policy and systems researcher and global advocate for the use of science and research evidence in policy decisions and practice. He has extensive international and regional experience and multidisciplinary background in health policy, systems and management. He held several senior management and policy positions. He is currently Director of the World Health Organization (WHO) Collaborating Center for Evidence-Informed Policy and Practice, Professor of Health Policy and Systems, Founder & Director of the Knowledge to Policy (K2P) Center; Co-Director of the Center for Systematic Reviews in Health Policy and Systems Research (SPARK). He is Co-Editor in Chief for Health Research, Policy and Systems (HARPS) Journal. He was recently inducted into the Delta Omega Honorary Society in Public Health. Dr. El-Jardali is a recipient of the Global Health Leadership Award.
He has published extensively (more than 120 peer reviewed publications) on health systems and policy and initiated and led the COVID-19 Rapid Response Series Initiative directed at government and health care organizations. He supported several governments (including ministries of health) and health care organizations (including hospitals and primary health care centers) with many impactful work including quality and performance initiatives.
National Director of Strategy and Research, Ireland
Dr Philip Crowley is the National Director for Strategy and Research in the Health Services Executive (The national organization that delivers public health services in Ireland). In his previous national health service roles over the last 10 years he was national lead for quality and patient safety and national lead for quality improvement.
He leads on strategic planning, research, population health and wellbeing, global health, human rights and performance reporting to the HDE Board.
He is a graduate of the Advanced Training Program in Healthcare Delivery Improvement, Intermountain Healthcare Salt Lake City Utah.
He is a doctor who works part-time as a General Practitioner. He worked for five years in Nicaragua, trained in public health in Newcastle Upon Tyne and worked for 6 years as Deputy Chief Medical Officer in the Department of Health.
Founder and CEO of Electronic Health Solutions International, Amman – Jordan
Al- Lahham is a well-known expert in the use of automation in the public education and healthcare sectors. He has been recognized for his entrepreneurial accomplishments in achieving significant milestones in his career. His main asset is combining the experience of a private sector entrepreneur, with his leadership of automation in world-class education and healthcare. He presents balanced and pragmatic perspectives from both the private and public sectors. Ghassan has been directly managing a number of projects that have rapid and long term impact on the development of healthcare and education sectors in Jordan, and the local region.
Visiting Professorial Fellow
Professor David Greenfield Is a system, organizational and improvement expert with 35 years’ experience in academic, health and community organizations. He is dedicated to improving safety, quality and efficiency of organizations by: educating and mentoring professionals to lead, manage, and innovate in increasingly complex organizational and clinical environments; undertaking evaluations and assessments of organizational wicked problems; performing strategic, policy and performance reviews; and, conducting collaborative translational research projects.
He is the Director Health, Education and Research work for Linéaire Projects, a client-side specialist advisory and project management company. Based in Sydney, Australia we engage in project and consultancy work across Australia and Internationally. Additionally, He is currently hold a Visiting Professorial Fellow, South Western Sydney Clinical School, UNSW Medicine, University of New South Wales. He has been appointed to the International Society for Quality in Health Care (ISQua): The International Academy of Quality and Safety (2018). He is recognized as an ISQua Expert (2012) and a Fellow of ISQua (2013). He is also a Fellow of the Australasian Association for Quality in Health Care (2011). He is a Deputy-Editor (2015 -) for The International Journal for Quality in Health Care. He reviews regularly for international journals across the fields: healthcare governance; health services research; organizational management and improvement; policy and strategy; quality and safety; interprofessional care; and public health.
Family physician and health economist
Anas Almohtaseb is a family physician and health economist, working at the Ministry of Health and the High Health Council. Holds MBBS degree in Medicine and Surgery (2008) and the Higher Specialization in Family Medicine (2013) from the University of Jordan, then the Jordanian Board of Family Medicine (2014) and MSc Health Economics from the University of York, UK (2017). He is member of several national committees in the field of health finance and economics. Anas is Interested in health finance, economics and policy research specially related to COVID-19.
Chairman of the General Authority for Healthcare Accreditation & Regulation
Dr. Ashraf Ismail is the Chairman of the General Authority for Healthcare Accreditation & Regulation (GAHAR). As a Chairman of GAHAR, Dr. Ismail is leading Egypt Strategy in the Accreditation and Regulation for all Healthcare facilities and professionals.
He is a physician having Over 40 years' experience in the Healthcare field with 25 years' international experience in hospital accreditation, healthcare quality management, performance improvement and development of human resources for health. His contributions in postgraduate quality education and training are well recognized.
Dr. Ismail has achieved varied accomplishments in the field of healthcare quality and the accreditation of the healthcare facilities on the national and international level. In March 2009, JCI appointed Dr. Ismail as the Managing Director for JCI in Middle East. For 10 years, he led the JCI efforts in the region achieving remarkable success by increasing the number of the accredited organizations from 50 in 2009 to 370 accredited organizations in 2019.During this period JCI has been recognized as the gold standard for accreditation worldwide.
As an adjunct professor at George Mason University, College of Health and Human Services, he taught a variety of quality courses for the attainment of the Certificate of Quality and Outcomes Management. In addition, Dr. Ismail is a consultant for WHO in healthcare quality and accreditation.
As a faculty member at Johns Hopkins University and Director of JHPIEGO’s Asia/Near East/Europe Regional office, he led the efforts of implementing family planning, reproductive health and development of human resources projects funded by USAID in 14 countries in the region.
RN, MsQ, HCAC Certified Surveyor, ISQua Certified Surveyor, FISQua
Thaira is the Director, Accreditation Department in the Health Care Accreditation Council (HCAC) as of June 2011, the Arab region’s only independent not-for-profit organization that aims at improving the quality of health care services across the spectrum. Ms. Madi is responsible for overall management of HCAC accreditation and certification survey processes and surveyors, management of HCAC surveyor certification, and oversight of the planning, organizing, and improving the HCAC standards development. Ms. Madi is a surveyor with ISQuaEEA and Accreditation Canada.
Ms. Madi has over 30 years’ experience in health care industry with special expertise in management, staff development, and performance improvement. Since 2004, she has been extensively involved in healthcare quality and accreditation. She has brought her strong self-motivation and dynamic approach to surveys and standards development. She is skillful in coaching, teaching, counselling, and building confidence in others. She has extensive experience in accreditation, standards, and surveyor methods that lends to her supportive and supervisory role towards HCAC surveyors.
Prior to Joining the HCAC Ms. Madi led the quality improvement process at Jordan University Hospital. In that role, she had gained experience in developing and implementing quality programs, as well as in leading the performance improvement process and Patient Safety program. Ms. Madi was responsible for planning, directing, and administering internal operations to ensure the realization of quality, her consulting expertise includes operational assessment; patient safety assessment; medication management; infection prevention and control; environment of care; executive leadership and governing bodies; medical staff and senior executive dialogue; performance improvement; and the periodic performance review as management tool. Ms. Madi was also responsible for communicating, interpreting and led the implementation of JCI, HCAC, HACCP and ISO standards in the hospital.
Experience with Health Care and Acute Care Hospitals
Director, Accreditation Department, Health Care Accreditation Council (HCAC)
Director Assistant of Quality unit, Jordan University Hospital
Nursing Hospital Supervisor at Jordan University hospital
Nurse practitioner
Professional Affiliations
Education
Director of interventional electrophysiology at OhioHealth Mansfield Hospital
With an M.D. from Egypt’s Ain Shams University and cardiac subspecialty degrees from Harvard and New York University (NYU), Dr. Mohammad Hajjiri is a leading interventional electrophysiologist and cardiologist based out of Ohio, where he serves as the director of interventional electrophysiology at OhioHealth Mansfield Hospital. After training under world-renowned physicians like Sylvia Priori and Charles Love, Dr. Hajjiri has gone on to develop novel techniques for stem cell use, holding two patents in the field.
Dr. Hajjiri is particularly passionate about healthcare education: in addition to serving as an assistant professor of medicine at Ohio University, he is the founder of Hajjiri Health for E-ducation (H2e), an initiative that works to integrate virtual and augmented reality technologies into healthcare education. He is also actively involved in Edraak, an initiative that provides e-learning opportunities for the Arab world. Dr. Hajjiri has taken on the role of editor-in-chief for Edraak’s healthcare platform, which offers free medical courses to Arab healthcare professionals.
As a member of the KHCF USA board of trustees, Dr. Hajjiri lends the foundation his leading expertise and insights into healthcare and health education.
Senior Lecturer at University of Tasmania
Dr Anne Hogden is a Senior Lecturer with the Australian Institute of Health Service Management, Tasmanian School of Business and Economics, University of Tasmania.
Anne lectures in postgraduate safety and quality and research planning, and supervises PhD students examining healthcare safety and quality issues. Her research interests include patient-centred care and decision-making and interprofessional team processes, with an emphasis on people living with motor neurone disease (MND). Anne is a current member of MND Research Australia and the MND Australia Research Committee.
Anne’s clinical background is in neurological rehabilitation as a speech pathologist, with 15 years’ experience working in health services as a clinician and healthcare manager (Australia and UK).
Deputy Chief Executive Officer, Director, Consultation Department
Rabab Diab is the Deputy Chief Executive Officer of the Health Care Accreditation Council and the
Director of the Education and Consultation Department. She has been with HCAC for more than 4 years
to date and has a life time focus on quality improvement and patient safety issues. Ms. Diab has been
leading the Education and Consultation arm of HCAC in developing and administering products needed
for the improvement of quality in health care settings at all levels. She designs, develops and
administers trainings as well as plans and executes strategies for quality improvement. She has been
instrumental in designing and improving the HCAC flagship courses and reaped successes in advancing
the health care workforce buy in and skills for accreditation compliance. Ms Diab is also a certified
consultant and certified surveyor with HCAC.
Prior to joining HCAC, Ms. Diab was a freelance healthcare quality consultant, where she provided
services in Jordan and the Arab region for healthcare institutions to build quality management systems,
prepare for accreditation, and develop the capacity of the healthcare professionals in quality
management and performance improvement.
Rabab’s more than 20 years of experience in the health care industry includes roles such as:
Outreach Program Specialist, King Hussein Institute for Biotechnology and Cancer
Senior Education Coordinator and Quality improvement facilitator, King Hussein Cancer Center
Nursing Director and previously Head Nurse at Specialty hospital –Amman
Ms. Diab brings hands on experience by having lead and coordinated activities related to patient safety
and accreditation such as being :
The Coordinator for Care of Patient Chapter - JCI Accreditation
Chairman of nursing documentation committee
Member in quality and patient safety Chapter
Member in strategic planning committee
Rabab also brings unprecedented expertise in management, staff development, and performance
improvement.
Ms. Diab has a Master’s Degree in Nursing Education and a Bachelor of Science degree in Nursing from
the University of Jordan. She is a member of the Jordan Society of Quality and • Jordan Syndicate for
Nurses and Midwives. She has several certifications from institutions such as IHI and ISQua and
published recently a study on the impact of the HCAC courses on improving quality and patient safety.
Managing & Country Director, Americares India
As MD & Country Director of Americares India, Shripad Desai leads the mission to help local health centres thrive by connecting health-conscious communities (the seeker) and efficient health system (the provider) to improve the health outcomes for those affected by urban poverty and natural disasters.
Shripad oversees all aspects of the organization’s work in the country including emergency response activities, access to medicine and highly successful clinic-to-community programs for the urban poor in India.
Shripad brings 30 years of experience in India’s healthcare and development sector. Prior to joining Americares in 2012, he served as head of sales, marketing and strategic planning for Chiron Panacea Vaccines in Mumbai and held positions with Oral CDx India, Novartis, Sanofi, and AstraZeneca in India.
Shripad earned a master’s degree in marketing and a bachelor’s degree in science from the University of Mumbai. He is pursuing doctoral research in public health from IIHMR University, Jaipur, India.
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MD Sami Alhijazien
lutananet colonail in rank
Current post,senior specialist of gastroenteroloy and hepatology in RMS.
Master degree in advance endoscopy and EUS Milano italy.
Member of the quality control and risk managment committees of RMS.
Technical Officer, WHO Health Workforce
Catherine Kane is a technical officer on the WHO Health Workforce team, with a portfolio that includes knowledge management, network engagement, community health workers and COVID-19 human resource for health management. Prior to joining WHO, Catherine worked for the Red Cross Movement locally, nationally and internationally, and has held additional policy, humanitarian diplomacy and emergency management positions in government and health advocacy organizations.
Assoc. Prof. and Course Coordinator, Master of Health Service Management
Associate Professor Kathy Eljiz is a teacher and researcher at the Australian Institute of Health Service Management (AIHSM), Tasmanian School of Business and Economics, University of Tasmania, Australia. Kathy’s teaching expertise and research interests are in the field of health system improvement. Kathy has specific skills and experience in knowledge translation, organisational development and health system improvement. Kathy’s main interest is working to close the theory-practice gap and improve the organisation and management of healthcare. Kathy has overseen over 300 Masters translational research projects, and directly supervised 147 projects across a range of categories, including change management, organisational behaviour, operations management, health system improvement, and leadership. Kathy’s translational research approach focuses on both academic rigour and industry outcomes leading to improvement strategies and recommendations, and ongoing research projects.
Executive Director
Karen Gottlieb, MBA, RN joined Americares Free Clinics in 1994 to open the first free clinic in Norwalk,
CT. In 1996 she was appointed executive director and since that time has expanded the program to a
network of 4 clinics. She is a graduate of Columbia Business School with an MBA major in finance and
BSN from Russell Sage College.
She has been recognized by the CT Nurses Association with the Florence S. Wald Award for outstanding
contributions to nursing practice and in 2018 was presented with the Nurses with Global Impact award
at the International Nurses Day Celebration, United Nations, NYC. She served over a decade on the
National Association of Free and Charitable Clinic Board and is currently a member of the Board of
Directors, Norwalk Hospital.
Director, Clinic Operations
Janet Yon, MSN, RN (2019) is Director, Clinic Operations. She is responsible for overseeing the clinical operational efficiency and quality of clinic services at all clinic sites. She leads and facilitates key process improvements in patient access measures, clinic flow, population-based quality improvement, and patient experience. This role is also responsible for ensuring clinics are compliant with state and federal laws and regulatory standards, including preparation for licensing inspections. Ms. Yon was previously Clinic Director of the Fred Weisman Americares Free Clinic of Bridgeport. Prior to that, she was an administrative manager with Bridgeport Hospital, a Nurse Manager for a private practice in Westport, and an Emergency Department nurse. Ms. Yon also has a previous career in Finance and holds a B.S. degree in Information Systems Management from University of Maryland, European Division, England. Currently she is pursuing her Doctorate of Nursing Practice with an emphasis in Executive Nursing at Sacred Heart University, Connecticut.
V.P. Program Implementation and Business Development for Asia, Middle East and North Africa University Research Co.,LLC
Hala Jassim AlMossawi, BDS, MSc, MSHCA is a public health specialist, published expert on infectious diseases and a certified Master Trainer. Dr. AlMossawi has over 24 years of experience in public health, business development, program design and management. Dr. AlMossawi currently serves as Vice President for Program Implementation and Business Development at University Research Co., LLC and as Corporate Monitor of USAID health projects in the Asia and MENA regions including TB project, Community-based drug rehabilitation project, HSS, RMNCH/Family Planning and Malaria Projects. She has worked at USAID/W as a Senior TB/HIV Advisor supporting PEPFAR USAID countries in Africa. Dr AlMossawi has provided leadership for TB, HIV, Global Health Security, BCC, MCH, program evaluations, malaria, FP/RH, HSS, among others. She is an American Society for Training and Development (ASTD) designated Master Trainer and holds Master Training Program (MTP) and Human Performance Improvement (HPI) certificates from ASTD. Dr. AlMossawi holds a Strategic Planning Expert level certificate. She has provided technical and management leadership to many projects in over 20 countries Africa, Asia, Southeast Asia, and the Middle East among others.
Lab Specialist at Abt Associates
Bara’a is a Lab Specialist at USAID Local Health System Sustainability Project (LHSS)/ Abt Associates. She 19 years of experience including MedLabs Consultancy Group, King Abdullah University Hospital (KAUH) and at the School of Medicine at The University of Jordan. Bara’a has a Master degree in Toxicology with publications in the field of Molecular Biology.
Bara’a is working with USAID LHSS team in supporting the Government of Jordan’s COVID-19 preparedness and response efforts. She is a mother of three, she speaks French fluently, she enjoys porcelain painting and travelling, and she likes bike riding and walking.
General and Vascular Surgeon Assistant Director for Human Resources and Cooperation Public Health Institution “Sveti Vracevi” Bijeljina
Dr Nemanja Janković was born in Sarajevo, Bosnia and Herzegovina. He trained as a general surgeon and completed his specialization in vascular surgery in 2017 at the Medical Military Academy of Belgrade, in Serbia.
Dr Janković currently works at the General Hospital "Sveti Vracevi" in Bijeljina as general and vascular surgeon, and as assistant director for human resources and cooperation with other institutions.
Senior Population and Family Health expert/ Projects Management specialist USAID population and Family Health office-Jordan
Maysa Al-Khateeb has strengthened public health systems in Jordan for 19 years through a broad range of leadership positions:
~Leading projects at USAID on Human Resources for Health, Health Finance and Governance, Local Health System Sustainability, Continuing Professional Development for Local Health System Workers, Emerging Pandemic Threat Program, as well as the Multi-Donors Account and other direct governmental support agreements.
~During the COVID-19 crisis, coordinated the donor community response, aligning with the national preparedness and response plan pillars; developed and deployed a donor tracking system for this purpose; helped establish a technical working group structure, bringing USAID’s technical leadership to the forefront of the COVID-19 response. As a member of the working group on coordination, effectively harmonized all of the donor working group efforts at the highest strategic level.
~Led the process of Vaccine Procurement Modernization in Jordan and procured endorsement of the first national vaccine procurement modernization plan by multiple diverse stakeholders. This process helped Jordan to maintain a high quality national vaccination program and at the same time allowed the government to introduce new vaccines as a result of the cost efficiencies created.
~Led the development of several national strategies in Jordan, such as the first National Human Resources for Health Strategy and the National Health Strategy.
~Coordinating agencies reproductive health efforts, linking them to the Jordan response plan, and tracking their work progress. Also managed the cross-border programming during the Syrian crisis, as a UNFPA Reproductive Health Program Officer and the chair of the Reproductive Health Working Group in Jordan..
~Managing, implementing, advocating, planning, consulting, training, and elevating and representing stakeholders in policy-making and regional planning in a variety of UN agencies, donor coalitions, Jordanian governmental departments, and the NGO sector.
Healthcare Quality Improvement and Accreditation Consultant
Quality improvement, standards development and accreditation consultant, and trainer for accreditation surveyors.
Implemented ISO9001 in a Oncology service, led accreditation surveys national and internationally, acted as ISQua Accreditation Manager during the transition from Australia to Dublin and spent a further 5 years as an ISQua Accreditation Manager. An active surveyor for the ISQua External Evaluation programmes and a current ISQua Expert
Over 25 years’ experience in certification, accreditation, developing standards and assessment processes – adviser on accreditation and implementing the ISQua criteria with a national accreditation agency.
Chief Quality Officer & Deputy Director of KHCCBIO Cancer Biobank
Dr. Lina Souan, M.Sc., Ph.D., D-ABMLI is an Immunologist. Dr. Souan received her M.Sc. in Molecular Immunology in 1996 from Pittsburgh University school of Medicine and her PhD in Immunology in 2001. She completed her first post-doctoral fellowship in stem cell therapy for cancer (2001 - 2003) at the Mayo Clinic stem cell lab, Rochester, MN, and the second post-doctoral fellowship was in Cancer Immunology Drug Discovery Research (2003 - 2004) at Sopherion Therapeutics, New Haven, CT.
Since 2004, she is the Head of Immunology Laboratory, Deputy Director and Chief Quality Officer of KHCCBIO Cancer Biobank since 2011, and the R&D Director at the Department of Pathology and Laboratory Medicine, King Hussein Cancer Center. She is a diplomat of the American Board of Medical Laboratory Immunology (ABMLI), and a fellow of the Association of Medical Laboratory of Immunologists (AMLI) since 2016; a contributing member in the American Society for Microbiology (ASM) since 2016. A member in the Jordan Society for Medical Laboratory Sciences since 2008 and a member supportive in the Jordanian Society of Allergy & Immunology since 2010 and a member in the American Association of Bioanalysts (AAB). She is an Expert and member in the internationally recognized-Union for International Cancer Control (UICC) review committee since 2018.
She has published several peer-reviewed articles, in addition to a book chapter titled “Innovative Approaches in Quality Management in Clinical Laboratories”. Dr. Souan is also a member in the international patent on discovering new Anti-Angiogenic Peptides and Methods of Use Thereof.
As the Director of research and development at King Hussein Cancer Center, Dr. Souan oversees several research grants focused on the immune response to COVID-19 and its vaccines in cancer patients and the Jordanian population as well as early detection of cellular response to CMV infections in transplant patients. Dr. Souan was awarded several national and international grants such as the grant awarded by the European Commission; CORDIS-FP7; part of the Seventh Framework Program (FP7) Capacities, and established the first ISO-compliant Cancer Biobank for Jordan and its Neighboring Countries through Knowledge Transfer and Training 2011-2014. The first of its kind in the Kingdom. Amount: €549,842. She was also awarded a grant from Abdul Hameed Shoman Foundation Innovation Award (AHSF-IA) – in response for COVID-19. Abdul Hameed Shoman Foundation for Innovation Award is the largest innovation award in the Kingdom. Amount: 20,000 JD.
Director of ANMCS Standards for Healthcare Services Unit
Senior Vice President, Chief Program Officer
M. Rashad Massoud is a physician internist and public health specialist internationally recognized for his leadership in global health care improvement. He is Senior Vice President and Chief Program Officer at Americares. Formerly Chief Medical and Quality Officer and Senior Vice President of at University Research Co., LLC where he directed USAID’s ASSIST and HCI Projects. He is an Inaugural Member of ISQua’s Quality Academy, and former President of the Harvard T.H. Chan School of Public Health Alumni Association.
Deputy Chief of Party and Director of Health Services and Quality Improvement of USAID BARMM
Dr Moh Shan Jaafar Abdulwahid is currently the Deputy Chief of Party and Director of Health Services and Quality Improvement of USAID BARMMHealth implemented by the University Research Company. He received his Doctor of Medicine at the University of the Philippines. He received his Master in Public Health with postgraduate Certificate in International Health at the University of Washington, Seattle, Washington, USA. He is a fellow of Population Leadership of the Bill and Melinda Gates Foundation in same university. He also received his Master's degree in Peace and Development and currently finishing his degree on Doctor of Philosophy major in Peace and Development at the Cotabato State University, BARMM Philippines. In the last 30 years, he worked with both Philippine government and various international NGOs providing technical assistance to USAID donor-funded health projects particularly in fragile and complex settings.
Workshop Facilitators
Chief Quality Officer (CQO) MedLabs Consultancy Group
Nael Soudi is the Chief Quality Officer (CQO) at MedLabs Consultancy Group, leading all projects related to accreditations, continuous quality improvement and consulting, also ensuring the adoption, implementation, observance and continuous compliance with the international standards of excellence in the areas of Quality & Safety at all MedLabs Laboratories (Jordan & Regional).
Mr. Nael Soudi holds a bachelor's degree in Microbiology from the State University of New York at Plattsburgh in USA, a postgraduate degree in Cytotechnology and a Master's degree in Molecular Biology from Johns Hopkins University in USA. Mr. Soudi is a certified professional in health care quality (CPHQ), a certified consultant and inspector with the Healthcare Accreditation Council (HCAC), a certified College of American Pathologist (CAP) inspector and is also board certified by the International Academy of Cytology (IAC) and the American Society of Clinical Pathology (ASCP) - Cytology.
Over 30 years of experience in healthcare services, particularly Medical Lab Services, Healthcare Quality & Accreditation, also specialized in Cytology.
Previous Work Experience:
Mr. Soudi is a frequent presenter at regional and international conferences discussing topics in cytology, leadership, accreditation and healthcare quality.
Director of Crisis Management at MOH
Dr. Haitham Doweri was appointed as Director of crisis management Director at MOH on 24 June, 2020. Dr.Haetham has made a substantial, positive contribution to the development and improvement of Jordanian’s health system, which has witnessed qualitative improvements in recent years, particularly in areas such as Quality , patient safety and risk management.
A Consultant in public health, He was Head of Emergency Department at MOH hospital from 2002 to 2005. In 2013 assigned as Head of standard development department until 2016, followed by Director of Quality improvement until 2017. later becoming Director of Institutional Development & Quality Control at the Ministry of Health. Dr Doweri has also worked as a consultant in community medicine since 2013
Founder & CEO - Cygnia Healthcare
38 years of rich experience leading to becoming and entrepreneur with focus on patient safety and nurse empowerment. Currently involved in nurse leadership development, nursing administration, nursing audits, risk management, infection prevention, critical care training and in studies to make learning relevant and immediately applicable on job. Working on various consulting and virtual course designs. Certified in High Fidelity Simulation, Green Six Sigma, Distinguished Instructor, and Master Trainer.
Patient safety is her passion and everything that will enable a nurse to deliver safer care is a compulsion for her. Developing nurses delivering patient centric, safe, and intelligent care is her mission. She believes that nurses with confidence in decision making based on critical thinking, amplified with great communication skills will uplift the image of nurses and nursing in India
• Member of FICCI National HealthCare Committee
• Recently inducted into leadership group of Patient Safety Movement Foundation, USA
• 50 Outstanding Women in Healthcare – 2017
• Zee National Healthcare Leadership Awards – Woman Leadership Award - 2019
• 21 in 21 Luminary Star – RigaHaus - 2021
Senior Vice President, Chief Program Officer
M. Rashad Massoud is a physician internist and public health specialist internationally recognized for his leadership in global health care improvement. He is Senior Vice President and Chief Program Officer at Americares. Formerly Chief Medical and Quality Officer and Senior Vice President of at University Research Co., LLC where he directed USAID’s ASSIST and HCI Projects. He is an Inaugural Member of ISQua’s Quality Academy, and former President of the Harvard T.H. Chan School of Public Health Alumni Association.
Professor of Obstetrics and Gynecology, Ain Shams University
Sabry Hamza is a professor of Obstetrics and Gynecology with 32 years of Ob/Gyn experience and 22 years of senior-level experience as a reproductive health/safe motherhood advisor to development projects and international organizations. Other relevant areas of expertise include project management, capacity building, needs assessments, designing and implementing competency-based training programs, and health care quality management.
As director of predecessor USAID-funded health projects in Egypt and Jordan, he assisted the Ministry of Health and other key public and private health sector organizations in designing and implementing sustainable programs to improve access to and quality of reproductive, maternal, neonatal, and child health (RMNCH+) services for women of reproductive age and children under 5.
Prof. Hamza also led the design and implementation of Egypt’s and Jordan’s Maternal Mortality Surveillance and Response Systems to help eliminate preventable maternal deaths.
Prof. Hamza has many publications and scientific research papers on maternal health, use of low-cost technologies to reduce maternal mortality, in addition to family planning/reproductive health service delivery.
Lieutenant colonel
Professional trainer, assessor, consultant, internal auditor and innovation leader working at the Royal Medical Services since 2004. Master degree in total quality management, CPHQ, Certified Innovation Master, achieved many successes as Team leader in innovation prize achieving first rank on all public sectors. Team leader in preparing King Hussain Medical Center for King Abdulla II prize achieving the first rank on all health sector for 2 circle; the bronze level. Management representative in ISO 9001-2008 transition to ISO 9001- 2015 at RMS.
Regional Adviser at WHO EMRO
He is Regional Adviser at the department of Universal Health Coverage Health systems responsible for Healthcare Quality and Safety programme at the Eastern-Mediterranean Regional Office of the World Health Organization.
Dr Mondher Letaief is a Professor of Preventive Medicine at the University Hospital of Monastir, Tunisia. Dr Letaief’s areas of expertise cover Health Systems development, Quality and patient safety improvement as well as preventive medicine and public health.
Before he joined Who, Dr Letaief occupied the position of regional director of health in Monastir, Tunisia. He also led the coordination of a national research unit on quality and patient safety as well as several academic and international educational activities in the field of public health and healthcare management
He also collaborated with WHO and other international organizations on several projects in the areas of Quality and Patient safety as well as Public Health and Health systems development.
Dr Mondher Letaief is member of the International Academy of Quality and Safety (IAQS), the Middle East and North Africa Health Policy Forum, the editorial board of the Journal of Patient Safety and Risk Management, expert reviewer for the International Society for Quality in Healthcare, reviewer for several international journals. He published more than 60 papers in peer reviewed international journals.
Community medicine consultant
Bachelor of medicine/ Jordan university
Community medicine consultant
IBCLC
IBFAN membership
I have worked in ministry of health as a health care provider for ANC,PNC,family planning and child health services then I was the head of maternal and child health department in east Amman directorate then the head of woman’s health in WCHD/MOH till now.
I have great experience in RH, BF,Domestic violence and I have presented many lectures in international conferences in BF sand RH
Head of education and quality management and biorisk management coordinator
Ghaya Abdellatif Alwahdanee is currently the head of education , quality and biorisk management coordinator for the Ministry of Health – laboratory directorate /Central Public Health Laboratory. As a biorisk management coordinator she works on many topics located on the Global Health Security Agenda (GHSA) and International health regulation (IHR). As the Biosafety officer designated by the World Health Organization, approved by the MOH and designated for the MENA region. She is a certified WHO trainer on all topics related to Biosafety and biosecurity (Biorisk management.).She was awarded with a “Preventing emerging and re-emerging infections” Mini Grant that allowed her and her colleagues the opportunity to develop National Biorisk Guidelines for the country of Jordan. Also involves in BRM activities in MENA region (International and Mena twining projects. Through the COVID pandemic she supported the laboratory capacity for COVID testing under strict obligations for quality management and biorisk management instructions.
Quality and Safety Manager
Being with MedLabs since 1999 and progressed to being the Quality and Safety Manager, I am responsible to:
Perform coordinate and manage all activities related to MedLabs QMS, international standards and MoH.
Manage all activities related to MedLabs accreditations including, CAP, ISO9001, ISO15189, HCAC, Referral lab and 50+ labs locally/regionally.
Coordinate MedLabs Research and Ethics Committee tasks and activities.
Certifications
Project Management Professional -PMI
ISO15189 Lead Auditor
ISO9001:2015 QMS Internal Auditor
Conferences & Workshops
CPHQ Course
Leadership
Other Quality related.
Successful Projects
HCAC Accreditation 45 MedLabs Branches 2018-2019
ISO 15189 Accreditation Consultation and Training, Unilabs, 2018
Co-founder and CEO of Electronic Health Solutions (EHS)
Co-founder and CEO of Electronic Health Solutions (EHS)
Eng. Ayesh is currently the CEO of EHS, a publicly owned company that aims to elevate healthcare by playing a major role in the digital transformation program for healthcare sectors in Jordan.
Eng. Ayesh has over 25+ years of achievements in setting and driving strategies, quality improvement and operations in digital health transformation in various governmental entities such as the Royal Hashemite Court and the Royal Medical Services.
Eng. Ayesh holds a MSc degree in Health Informatics from the University of Leeds, UK and a BSc degree in Biomedical Engineering from the University of Toledo in the USA.
Data Management and Quality Manager at Electronic Health Solutions (EHS)
Data Management and Quality Manager at Electronic Health Solutions (EHS).
With over 15 years of experience in software solutions companies, 8 years of which in the healthcare industry, Eng. Al Karmi established the Data Management and Quality Department in EHS for the purpose of supporting the decision making process in the public healthcare sector by introducing health data analytics tools and concepts nationwide to promote for a data driven culture, and encourage the utilization of millions of patients electronic health records available on Hakeem databases (the national e-health system used by all providers in the public healthcare sector in Jordan) ultimately aiming to impact policy making and increase clinical effectiveness that is based on clear evidence exploited from real patient records.
Consultant in Obstetrics and Gynecology
Dr Amer Gharaibeh is a Consultant in Obstetrics and Gynecology at King Hussein Medical Center, Royal Medical Services/Amman.
He sub-specialized in Maternal Medicine/ High Risk Pregnancy in Epsom and St. Helier University Hospitals, Surrey/London.
He runs the Maternal Medicine and Recurrent Miscarriage Clinic since 2007 till present. In addition, he carries several other responsibilities such as clinical lecturer at the College of Medicine/ Jordan University, Board Examiner at Jordan Medical Council, member of the Jordanian Obs-gynae Association and he is an RCOG associate.
He published several medical articles, reviews and case reports at local and international journals.
He is currently head of Obs-Gynae Specialty and works as technical director of Al-Hussein Hospital/ Royal Medical Services.
He collaborated in issuing many local guidelines and protocols including first confidential enquirers into maternal mortality in Jordan as a member of National Advisory Group of Maternal Mortality Surveillance and Response System (MMSR).
Quality and Patient Safety Consultant WHO EMRO
Dr Ahmed Alboksmaty is quality and patient safety consultant at the Eastern Mediterranean Regional Office (EMRO) of the World Health Organization (WHO). He currently works as a research associate in patient safety and clinical analytics at the NIHR-Patient Safety Translational Research Centre (PSTRC), Imperial College London.
Dr Alboksmaty has vast experience developing and leading health policy and research projects at the national level in Egypt, regional level in the Eastern Mediterranean, and international level. His work focuses on health system development, primary care, quality and safety, and health care in conflict settings.
He is a qualified medical doctor with postgraduate master studies in public and global health pursued at Imperial College London with the prestigious Chevening Scholarship award. He has been a One Young World Ambassador since Oct 2019 and represented the youth voice and leadership on multiple international occasions, such as in Safirlab Leadership Program and Thinkers&Doers Forum in Paris 2014 and 2015, respectively.
Consultant on Quality and Patient Safety WHO EMRO
Dr Alaa A. Sayed serves as a consultant on quality and patient safety at the department of Universal Health Coverage - Health systems at the Eastern-Mediterranean Regional Office of the World Health Organization.
She graduated from the Faculty of Medicine, Beni Suef University in Egypt, where she served as a primary care physician and an assistant lecturer, with close focus on developing patient safety program and improving access to healthcare services for underserved communities.
Before Dr Sayed Joined the WHO, She completed her Masters of Science at the national heart and lung institute at Imperial college London with a focus on developing new therapeutics.
Dr Sayed also is serving as a clinical research fellow at the University of Missouri-Columbia in the USA working on research projects concerning quality improvement and artificial intelligence.
Patient Safety Advisor at the Saudi Patient Safety Center (SPSC)
Shadia Shaban, MSN, BSN, RN, is a Patient Safety Advisor at the Saudi Patient Safety Center (SPSC). In this role, she is responsible for providing leadership, creating a culture of patient safety, working with various constituencies to ensure compliance with best practices and improve clinical performance, and maintain collaborative working relationships with various national, regional, and international organizations.
Shadia is a driven and solutions-oriented Registered Nurse with 14+ years of progressive expertise in the Perioperative Environment, Surgical Supply Management, and leading Surgical Services Quality Improvement Programs within Saudi Aramco Medical Services Organization (SAMSO) and Johns Hopkins Aramco Healthcare (JHAH).
She received her RN degree from King Abdulaziz University (KAU) in 2003 followed by a MSN Degree in Nursing & Health Systems Leadership from the University of California San Francisco (UCSF) in 2011.
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