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CEO, Fortune Quality Accreditation Services
Triona is CEO of Fortune Quality Accreditation Services (FQAS) and a patient safety expert with WHO. Ms. Fortune works with governments and healthcare institutions developing and implementing, strategy, governance and quality systems. The majority of her work involves developing national external evaluation systems either licensing, regulation or accreditation.
Before setting up FQAS, Triona was Deputy CEO of ISQua and received ISQua’s Lifetime Achievement Award in 2017 for her global work on patient safety.
As a speaker on the international conference circuit Triona is the author of several peer reviewed articles on health care standards, accreditation systems and patient safety frameworks.
Salma Jaouni is the CEO of the Health Care Accreditation Council since May 2012, the Arab region’s only independent organization aiming at improving healthcare quality and patient safety.
Before HCAC, Ms. Jaouni was Senior Advisor to the Prime Minister of Jordan leading his Agenda on health and education improvement, social development, youth engagement, and public sector reform.
Ms. Jaouni was founding director/four-year manager of Jordan’s Breast Cancer Program dedicated to improving the quality, accessibility, and usability of screening services and raising awareness.
She also worked with Booz Allen Hamilton as a senior consultant for the Middle East and Gulf and held key positions with the World Bank and USAID.
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In this session, speakers will describe and discuss the response and experience of healthcare institutions and healthcare systems during COVID-19, and what lessons will be taken forward to ensure continuous readiness and resilience, as well as response to future challenges. The pandemic remains ongoing and health systems’ responsibilities and functions continue to evolve in response to public health needs—including most recently for COVID-19 vaccination campaigns – therefore what success stories can we learn from, and what risks do we need to continue to monitor and address.
In this session speakers will discuss how important person-centered care has emerged to be in the Pandemic and how the challenges imposed by COVID-19 are no reason to roll back the tide on person centered care. On the contrary, it is crucial to ensure that efforts to co-design healthcare, use technology, involve families especially in a key role in the care of vulnerable people, and engage patients in decisions are still high on everyone’s agenda and being implemented. Specific attention will be given to the importance to co-create services, and the impact on the gains in higher quality, safer, more appropriate, effective, and efficient care.
In this session the speakers will discuss the key role that quality improvement plays in ensuring that the appropriate systems are in place to always support health care organizations. Specifically, during the crisis, what has the quality improvement science rendered from experiences and what lessons learned have been generated introducing innovations to improvement, response and management of future crisis.
In this session, the speakers will describe the challenges that external quality assessment systems faced during the pandemic, and how the systems were redesigned to achieve the ultimate purpose of supporting healthcare organizations in maintaining and improving the quality of services and ensure the person safety in such crisis, and what will be the role of those systems including regulatory systems in building resilient organizations moving forward.