Thaira Madi

RN, MsQ, HCAC Certified Surveyor, ISQua Certified Surveyor, FISQua

Thaira is the Director, Accreditation Department in the Health Care Accreditation Council (HCAC) as of June 2011, the Arab region’s only independent not-for-profit organization that aims at improving the quality of health care services across the spectrum. Ms. Madi is responsible for overall management of HCAC accreditation and certification survey processes and surveyors, management of HCAC surveyor certification, and oversight of the planning, organizing, and improving the HCAC standards development. Ms. Madi is a surveyor with ISQuaEEA and Accreditation Canada.

Ms. Madi has over 30 years’ experience in health care industry with special expertise in management, staff development, and performance improvement.  Since 2004, she has been extensively involved in healthcare quality and accreditation. She has brought her strong self-motivation and dynamic approach to surveys and standards development. She is skillful in coaching, teaching, counselling, and building confidence in others.  She has extensive experience in accreditation, standards, and surveyor methods that lends to her supportive and supervisory role towards HCAC surveyors.

Prior to Joining the HCAC Ms. Madi led the quality improvement process at Jordan University Hospital. In that role, she had gained experience in developing and implementing quality programs, as well as in leading the performance improvement process and Patient Safety program. Ms. Madi was responsible for planning, directing, and administering internal operations to ensure the realization of quality, her consulting expertise includes operational assessment; patient safety assessment; medication management; infection prevention and control; environment of care; executive leadership and governing bodies; medical staff and senior executive dialogue; performance improvement; and the periodic performance review as management tool. Ms. Madi was also responsible for communicating, interpreting and led the implementation of JCI, HCAC, HACCP and ISO standards in the hospital.

Experience with Health Care and Acute Care Hospitals

Director, Accreditation Department, Health Care Accreditation Council (HCAC)

Director Assistant of Quality unit, Jordan University Hospital

Nursing Hospital Supervisor at Jordan University hospital

Nurse practitioner

Professional Affiliations

  • Individual Member of ISQua


  • S, Quality Management, University of Jordan -Amman
  • S., Nursing, University of Jordan -Amman
12:15 – 12:30

Tuesday SESSION 4

External quality system growth

18:50 - 19:00

23 NOV Closing Session

Announcing the winners for the Quality Competition