Register Now





Keynote Speaker

Dr. Peter Lachman


Plenary Speakers

Dr. Musa Ajlouni




workshop facilitators

Lead Faculty Quality Improvement RCPI

Dr. Peter Lachman

Peter Lachman leads on quality and patient safety programs the RCPI. He works with HSE Global in Africa. He was Chief Executive Officer ISQua from 2016 to 2021. Previously he was a Health Foundation Quality Improvement Fellow at IHI in 2005-2006. He was Deputy Medical Director (Patient Safety) at Great Ormond Street Hospital and Consultant Pediatrician at the Royal Free Hospital in London specializing long term conditions for children prior to commencing at ISQua. He is an editor of the OUP Handbook on Patient Safety OUP Handbook on Medical Leadership and Management and the forthcoming OUP Handbook on Quality Improvement.

Senior Consultant


Dr. Musa Taha Ajlouni is a part-time senior consultant and technical advisor in health systems development for WHO/EMRO and other international and local healthcare organizations, and he is a member and senior advisor at the Jordanian Public Health Forum and MENA Health Policy Forum. 

He has Ph.D. in Health Management, Master degree in Hospital Management, and Master degree in Health Planning. 

He served at Jordanian Royal Medical Services for 30 years and was retired as Major General. He served after retirement as a university professor in hospital management for 15 years. 

He published many studies in international journals and wrote three books in the field of health management and health information systems. 

Quality Improvement Consultant

Helen Crisp

Helen Crisp is a researcher, trainer and organisational consultant with 30 years’ experience of working on quality improvement in health care. She has developed standards for accreditation programmes, evaluated national quality and safety initiatives in the NHS in England and works as a trainer and adviser in quality improvement with healthcare providers and professional associations. Helen is also Editor of BMJ Open Quality, supporting write-up of improvement work to disseminate knowledge on quality & safety 

Consultant internist/ gastro-hepatologist. Vice president of Mediterranean task force for cancer control

Dr. Maisam Akroush

Maisam Waid Akroush, MD, MRCP, FRCP (London) 

Consultant Internist /Gastro Hepatologist 

Member of the Board of Trustees of the Hashemite Charitable Organization. 

Vice President of the Mediterranean Taskforce for Cancer Control (MTCC).   

Former Member of the appointed committee of the Jordan medical Syndicate. 

MRCP (UK) PACES Examiner /RCP. 

Founder and President of the First Pan Arab Women physicians association a first in the Arab World.  

Board Advisory for the Global Program for leadership / women in medicine Of the RCP / London in Pakistan. 

Director of Jordan Breast Cancer Program/King Hussein Cancer Foundation and Center

Dr. Reem Al-Ajlouni

The Director of Jordan Breast Cancer Program.  

A public health and policy specialist with a leading experience in projects design and management who is committed to advancing health outcomes while demonstrating strong technical, leadership, and interpersonal skills. Al-Ajlouni has worked in the development and humanitarian fields- leading projects in the areas of health systems strengthening, MCH, and behavior change within international dynamic environments and multicultural teams. Previously she worked as Project Management Specialist for population and health projects at USAID/Jordan, a National Officer at UNICEF, and a Medical Coordinator at Médecins du Monde-France. Al-Ajlouni holds a Bachelor’s of Pharmacy and a Master’s of Health Economics.  

Chief of Party USAID Community Health and Nutrition – FHI 360

Doris Youngs

Ms. Doris Youngs is a distinguished public health practitioner and development professional. She has more than 25 years of senior and executive experience managing the on-ground execution and global operations of multi-million USAID health programs. Her visionary guidance has spanned across 60 nations throughout Africa, Asia, Eastern Europe, and the Middle East. Ms. Youngs’ extensive experience is concentrated on the provision of equitable and holistic Maternal, Newborn, Child Health, and Nutrition services, with a strong emphasis on community engagement and mobilization. She currently serves as the Chief of Party for USAID’s Community Health and Nutrition Project, as well as the Country Representative for FHI 360 in Jordan. In that role, she leads a team of experts in designing and implementing accessible maternal nutrition services by strengthening health systems and linking them with grass root community networks. Her dedication to improving health outcomes for vulnerable populations has earned her a reputation as a thought leader and innovator in her field with a focus on locally inspired solutions and interventions.    

Ms. Youngs is passionate about public health issues with a focus on women’s empowerment. She champions the integration of robust social and behavior change strategies to produce measurable improvements in women’s health status.   

Managing Director High Reliability Healthcare Consulting-FZ-LLC


Abier is the Managing Director of High Reliability Healthcare Consulting. She was the former Deputy Director and Assistant Chief Quality Officer at King Faisal Specialist Hospital and Research Center (KFSHRC). Saudi Arabia. Also, a former Hospital Surveyor and Mentor at the Central Board for Accreditation of Healthcare Institutions (CBAHI). She has +25 years of experience in healthcare. Specializes in quality and patient safety strategy, governance, staff and system capabilities, performance improvement and accreditation.  


Abier holds a MSc in International Healthcare Leadership from Manchester University and B.Sc., in Pharmaceutical Science from King Saud University – Saudi Arabia. She, had multiple academic participations with Frankfurt School of Finance & Management and The Saudi Healthcare Leadership Academy.  

Associate Professor Community Health Nursing Department

Dr. Waddah D'emeh's

An Associate Professor in Nursing Leadership, served as Clinical Nursing, and Community Health Nursing Departments chair in University of Jordan and in AlFarabi Colleges, Saudi Arbia. Published papers in peer-reviewed Journals in Nursing and in Health over the past 15 years. Had previous clinical experience in Jordan University Hospital, King Hussien Cancer Center, and in USA. Planned and provided several workshops in Nursing and in health for more than 15 years. Supervising students’ research theses in healthcare leadership and quality improvement Master program at University of Jordan. 

Professor, Department of Community Health Sciences

Dr. Sameen Siddiqi

Dr Siddiqi worked for WHO for 16 years and was the Director, Health System Development covering the Eastern Mediterranean Region. He spearheaded the work on universal health coverage. He has served as WHO’s Representative to Lebanon and Iran, and also worked for the World Bank prior to joining WHO. 

Dr Siddiqi has a fellowship in internal medicine, and master’s degree, fellowship and doctoral degree in public health. For three decades he has advised L&MICs on strengthening health systems, and has special interest in health system governance, private health sector, public private partnership and quality and safety of care.  

Dr Siddiqi is the lead editor of a recently published and highly acclaimed book on health systems for L&MICs, has over 100 publications, is on the editorial board and reviewer of several international journals, and serves on the Quality Committee of the WHO’s Global Academy. 

Senior expert in PHC service delivery and policy

Dr Hassan Salah

Dr Hassan Salah is formal WHO PHC Advisor and Team Lead of the Access to Health Services Unit. He is an MD and MPH holder from Harvard School of Public Health.  

Dr Salah has inspired the “Family Practice” concept in the EM Region. He published the first book on the topic in a joint collaboration between the WHO and World Organization of Family Doctors  

In a practical response to the global pandemic, and in joint collaboration with PHC partners; UNAIDS, UNFPA, UNHCR, UNICEF and WONCA, Dr Salah led the most successful Regional Health Alliance experience, in design, launch and marketing of the online training on PHC Practice in the Context of COVID-19, . More than 100,000 PHC physicians have registered for the training in 2021/22.

Co-founder and CEO of Electronic Health Solutions (EHS)

Eng. Omar I. Ayesh

Eng. Omar I. Ayesh 

CEO of Electronic Health Solutions company that aims to elevate healthcare in Jordan, by playing a major role in the digital transformation program for the local healthcare sector.  

Eng. Omar has over 25+ years of achievements in setting and driving strategies, quality improvement and operations in digital health transformation in various governmental entities such as the Royal Hashemite Court and the Royal Medical Services. 

Eng. Ayesh holds a MSc degree in Health Informatics from the University of Leeds – UK and a BSc degree in Biomedical Engineering from the University of Toledo – USA. 

Visiting Faculty, Harvard T. H. Chan School of Public Health


Globally recognized leader in improving healthcare and strengthening systems to deliver better outcomes, efficiency, and sustainability.  

Inaugural Member of the Quality & Safety Academy of the International Society for Quality (ISQua). Advisory Board Member, World Health Organization’s Global Report on Quality and Safety.  

Member, Board of Directors, Harvard Alumni Association, and Former President, Harvard T. H. Chan School of Public Health Alumni Association. Member, Editorial Board of the Journal for Healthcare Management Standards. 

Quality Improvement Consultant

Jan Mackereth-Hill

Jan Mackereth-Hill is a consultant with 30 years’ experience of working on quality improvement in health care. She has developed standards for accreditation programmes, trained surveyors and supported organisations in their development as an external evaluation agency. She is a member of the British Standards Institute technical committee for healthcare and has recently been involved in the development of an international standard and its assessment scheme.  

She currently acts as consultant to two national bodies in the Middle East. 

WHO Representative to Jordan

Dr. Jamela Al-Raiby

Dr. Jamela AL-RAIBY was appointed as WHO Representative to Jordan on 7 November 2021. Dr Al- RAIBY is a pediatrician with 30 years’ experience in public health, health policy and management. Dr AL-RAIBY served as the Regional Advisor for Child and Adolescent Health from 2015 to 2021, and Medical Officer for Sexual, Reproductive and Maternal Health from 2012 to 2015 at WHO’s Regional Office for the Eastern Mediterranean. She served as Deputy Minister of Public Health and Population from 2008 to 2012 and General Director of Women’s Health Affairs from 2004 to 2008 at the Ministry of Public Health and Population in Yemen. Dr AL-RAIBY holds a bachelor’s degree in medicine and surgery, a master’s degree in pediatric, endocrinology and a master’s degree in public administration. Early on in her career, she worked as a pediatric consultant from 1999 to 2004, and a family physician from 1992 to 1994 in primary health care.

She has actively contributed to the development of WHO technical guidelines and research and authored/co-authored several regional and global level technical publications. Dr AL-RAIBY has had various functions throughout her career, including support to sexual, reproductive, maternal, neonatal, child and adolescent health, leading multi-stakeholder policy dialogue for equitable and quality health service strategies with a focus on universal health coverage. She is a strong advocate for equity, women and youth rights and engagement through building national capacities. Her professional aspiration is to promote global health and development of effective partnerships towards peace and sustainable development.

CEO Go Global The risk Management professional of the year 2016 IRM / UK runner up

Dr. Riyad Jaddal

Dr. Riyad Jaddal is an international expert in Enterprise Risk Management, IFRS 9, IFRS16, IFRS17, Credit Control, Governance and Information Security (ISMS). 

Awarded and appreciated for many international risk management awards: 

  1. The “Leadership in Advanced ERM”, by RIMS in USA for Risk Maturity Recognition Program in 2015.  
  1. The “Risk Management Professional of the Year” runner up, by IRM in UK in 2016. 
  1. The “MEA Special Recognition Award”, by MEA Risk & Insurance Excellence Awards in UAE in 2016. 

The best “Software Solution”, by MENAIR AWARDS in UAE in 2022 for “SHIFT17” software solution related to IFRS17 & IFRS9 compliance for the insurance sector worldwide.  

Holding a BSc in Computer Science, MA/PHD in Business administration (governance and risk management) as well professionally certified in 

  • International Certificate in Risk Management (CIRM from IRM /UK). 
  • Certified Operational Risk Executive (CORE – Grant Thornton / UK). 
  • PECB Certified ISO 27001 Lead Auditor (Information Security Lead Auditor). 
  • PECB Certified ISO 31000 (Senior Lead Risk Manager). 
  • PECB ISO 27001 Certified Trainer. 

CEO and Co-founder of Go Global for General Consultations, and the founder of the Certified Enterprise Risk Management Professional (CERMP) certificate accredited by Cambridge International College in UK. 

Project Officer, International Hospital Federation | Geneva Sustainability Centre

Aditi Jayaram

Aditi is a sustainability professional and a clinician with over 10 years’ experience. She has collaborated with C-suite leaders to develop sustainability road maps, provided training and education to healthcare staff on sustainability practices and curated researched and evidence driven content for advanced sustainability masterclasses. Aditi also helped develop the International Hospital Federation’s statement on sustainability, which was endorsed by organizations and partners of the IHF around the world. 

Sonia Roschnik, Executive Director, Geneva Sustainability Centre

Sonia Roschnik

Sonia is Executive Director of the Geneva Sustainability Centre for the International Hospital Federation. The Centre is set up to support Hospital and healthcare leadership to ensure their contribution towards a healthy and sustainable future for all. 

Sonia comes with 30 years of experience in health and social care internationally as a clinician, in senior hospital management, and in sustainability. In her role as International Climate Policy Director for Health Care Without Harm, Sonia worked on a number of collaborative initiatives including the Global Roadmap for Healthcare Decarbonisation, Race to Zero and the COP26 health leadership initiatives. 

Sonia also served as the Director of the Sustainable Development Unit (SDU) in the National Health Service (NHS) in England. During her tenure leading the SDU she launched the Greener NHS program, including a commitment to net zero climate emissions, positioning the NHS as the first national health system in the world to do so. 

She trained as an Occupational Therapist, holds a Masters degree in Systems Thinking and is a member of the Faculty of Public Health in the UK. She is committed to the transformations needed for a sustainable and healthy planet for all. 

Joseph has led AI developments in the Google, Apple, Meta and Microsoft supply chain over the past 20 years.

Prof. Joseph Connor

Joseph has led AI developments in the Google, Apple, Meta and Microsoft supply chain over the past 20 yearsIn his role as AI Innovation Director in the UK National Health Service he brought Safe AI to market between 2017-2022In 2023 he formed CarefulAI Ltd to lead on Assurance, Safety and Research in AICarefulAI’s method of risk profiling of AI projects in healthcare (PRIDAR) is embodied in BS 30440 (The Standard for the Validation of AI in Healthcare) and recognised as an exemplar by OECD and CEDI, and regulators in the UK and USA

Director General of Quality Assurance Center
Ministry of Health

Dr. Qamra Al Sariri

Dr. Qamra Al Sariri is a public health Senior consultant  specialized in Quality management and policy research with more than 20 years experience between primary health care and tertiary care in utilization, quality, and health care management. 

As a former hospital director, she assisted managed care organizations in providing cost-effective and quality patient care. With an additional 8 years as a leader in continuing professional education, as a director of Planning in DGHS Muscat and a member at CPD OMSB, she places a high value on effective education, coaching, and development of healthcare professionals.  

She works with healthcare, education, and other organizations to improve professional practice and patient outcomes. As a certified professional in healthcare quality and policy research, she has frequently invited speaker at healthcare forums and work as a member in several national committees. She was awarded the Women’s Excellence Award for health services in 2012 and had several awards as a best director. Recognized for her passion for excellence in health care quality management, she is posted as the Director General of Quality assurance Centre in MoH- Oman since 2018.  

Dr. Qamra received her BSc and MD from Sultan Qaboos University, her CPHQ from University of Oklahoma (USA), her MSc( with Distinction) and PhD from University of Surrey (UK).

Governance of Medical Tourism: Quality and Sustainability

Dr. Anas Almohtaseb

Dr. Anas Almohtaseb holds the bachelor’s degree in medicine and surgery (2008), the Higher Specialization in Family Medicine (2013), Higher Diploma in Global Challenges and Leadership – track of public health (2018), all from the University of Jordan. He also got the Master of Science degree in health economics from the University of York at the United Kingdom in 2017. 

Since January 2022, Dr. Anas has been assigned as the director of NCD Directorate at the MOH. Before that, he worked for 4 years as a family physician at MOH Primary Health Care centers, and as a part-time health economist at the High Health Council.  

Dr. Anas has a research interest in the fields of health economics, health policy, and evidence-based medicine. He is a member of several committees and projects related to health economics and health financing at the Ministry of Health. He has voluntary extracurricular participations, including the membership of the World Organization of Family Physicians (WONCA) and the membership of the Executive Group of WONCA-EMR, as he is the Chair of Al-Razi Young Doctor’s Movement for the years 2021-2023.

Associate Professor and Director for Health Information Management Program in Oman College of Health Sciences.
MOH Advisor for Health Informatics and Information Management, MOH, Oman.

Dr. Salim Al Salmi

For the last 32 years, Dr Salim has been witnessing the development of the health informatics and information management profession in Oman. He worked as the director of the health information management department at the Royal Hospital. Currently he is associate professor and director for health information management program in Oman College of Health Sciences. He is also the MOH advisor for Health Informatics and Information Management. Dr Salim is the national leader for the development of the health informatics and information management education and practice in Oman. 

Senior Consultant of Paediatrics, Neonatal Intensive Care

Dr. Abla Alalfy

  • Member of the health committee of the Parliament (2021) and lead of Maternal & Child Health, Family Planning Subcommittee  
  • Chief Leader of the Presidential initiative “Golden 1000 Days (2021) 
  • RCPCH Regional Adviser for MENA region 2012 – 2021 
  • Member of scientific counsel for the Board of Paediatrics at Military Medical academy (2018 to date) 
  • Chair of Board of Trustees of Egyptian Members Association of the Royal College of Paediatrics and Child Health (2007) to date. 
  • Awarded by: RCPCH “Golden medal”- Health Children project, US”.-Women UP- Governor of Alexandria-Qalyobia-Suhag-Red sea 
  • Nominated as Ashoka Fellow by Ashoka International organization for social activist 2013 

Healthcare & Life Sciences Global Consultant

Dr. Bayan A.Arar

HealthCare and Life Sciences Consultant. She works globally in the life
sciences, biopharma, medical products, and health technology spaces driving the
transformation of Healthcare systems within supported markets focusing on new
business models including outcome-based and value-based healthcare
Also, she provides consulting services on all aspects of Regulatory Affairs
covering the entire product lifecycle from clinical through marketing application
and post-approval across different regions.
She is a Co-Author of the “Fundamentals of Pharmaceutical and Biologics
Regulations: A Global Perspective”. She speaks at many regional & global
events discussing topics in Healthcare, Life Sciences & Leadership.
Dr. Arar holds a BSc degree in Pharmacy from the Applied Science Private
University (ASU).

Director General of the King Hussein Cancer Foundation

Nisreen Qatamish

As a leader in the development sectors, Nisreen Qatamish was appointed in 2016 as Director General of the King Hussein Cancer Foundation (KHCF), the largest community-based organization in Jordan dedicated to combating cancer. In this role, she is responsible for overseeing KHCF’s fundraising and development efforts, driving global advocacy programs, raising public awareness on early detection and prevention, as well as cancer coverage and patient support.  

Ms. Qatamish currently serves as a board member in Jordan Breast Cancer Program (JBCP) Board of Directors, and National Medical Tourism Board of Trustees, among other national platforms. 

Executive Director of the Research Institute at Health Insurance Review and Assessment Service(HIRA)

Hahm Myung Il

Prior to his appointment at HIRA, Mr. Hahm worked as a professor of the health administration and management at the SoonChunHyang University.  As a member of various steering committees, he has provided policy advisory and decision-making to the Ministry of Health and Welfare. From 2019-2022, he worked as an adjunct senior researcher, HIRA Research Institute, contributing to studies in the area of health management and policy for health policy development and improvement. Mr. Hahm carried out multiples studies in the health management at university of North Texas and a visiting scholar of the Fowler College of business at San Diego State University  

Director of the Directorate of Oversight and Auditing / Iraqi Health Insurance Authority

Dr. Ehab Khalaf

Dr. Ehab Abdulkareem Kalaf, Director of the Directorate of Oversight and Auditing, Health Insurance Authority in Iraq, and The official spokesman for the Authority . 

PhD in Business Administration, Professor in many Iraqi universities, and a specialized and certified trainer in financial management and auditing in a number of training centers. 

Director, Riphah Institute of Healthcare Improvement & Safety Chairman, International Conference on Patient Safety

Dr. Zakiuddin Ahmed

Dr. Zakiuddin Ahmed is a visionary strategist, healthcare entrepreneur & a physician advocate who specializes in developing innovative solutions in healthcare through information technology with a Patient Centric Focus. ( 

He is the Founder and Executive Coach at IiLM (Institute of Innovation Leadership in Medicine), Director at Riphah Institute of Healthcare Improvement and Safety, Chairman of International Conference on Patient Safety, Secretary of Health Research Advisory Board, CEO at Digital Care 

His areas of expertise & experience include Digital Health, Patient Safety, Health Research, & Healthcare Leadership.  

Dr. Zakiuddin Ahmed is an Adjunct Professor of Digital Health and pioneered Telemedicine in the region. He has remained the National Coordinator for Telemedicine & eHealth, MoH, Government of Pakistan and contributed in the development of “WHO-ITU National eHealth Strategy Toolkit” as an independent expert reviewer 

Quality Department Director, RMS

Dr Majdi A. Al Soudi

Dr Al Soudi is currently the Director of Jordan Royal Medical Services Quality and Inspection Department; He is also a certified Assessor by European Foundation of Quality and Management (EFQM 2020) and currently on the Board of Directors of HCAC. Dr Al Soudi has attended many national and international conferences and has presented talks in highly specialized sessions in topics of Designing Quality improvement programs, Assessing Healthcare Safety programs, and defining the relationship between Quality and Excellence. In Addition to the aforementioned, Dr Alsoudi also still works as a Consultant Breast and Endocrine Surgeon at RMS and has published various articles in peer-reviewed journals. 

Nael M. Soudi, Nael M. Soudi, MS, CT(ASCP)(MIAC), CPHQ, LSSGB

Nael soudi

Over 30 years of experience in healthcare services, particularly Medical Lab Services, Healthcare Quality & Accreditation.  

Nael Soudi is the Chief Quality Officer (CQO) at MedLabs Consultancy Group, leading all projects related to Accreditations, Consulting, implementation and continuous compliance with the international standards of excellence.  

Mr. Nael Soudi holds a Bachelor’s degree in Microbiology from the State University of New York, a Postgraduate degree in Cytotechnology and a Master’s degree in Molecular Biology from Johns Hopkins University in USA.  

He is a frequent presenter at regional and international conferences discussing topics in cytology, leadership, accreditation and healthcare quality. 

Chief Strategy Officer

Dr Imad Treish

Dr. Imad Treish is the Chief Strategy Officer for the King Hussein Cancer Center (KHCC). In this capacity, he is responsible for the development and implementation of KHCC’s strategic plan, and for overseeing major strategic initiatives at KHCC.  These include local and regional outreach, and advancing KHCC’s clinical computing platforms to improve clinical outcomes, decrease resource utilization, increase patient satisfaction, and ensure seamless integration with other platforms. Dr. Treish lead the strategy group that established KHCC’s Artificial Intelligence and Data Innovation (AIDI) Office, a first of its kind body in the Jordanian Healthcare sector  Dr. Treish obtained his Doctor of Pharmacy from the University of North Carolina (UNC) in 1999 and completed his residency in Hematology/Oncology from UNC in 2000. 

Senior Technical Advisor, Healthcare Regulation & Accreditation

Edward Chappy

Ed Chappy had extensive experience working in several countries helping to develop quality and accreditation systems including Saudi Arabia, Turky, Pakistan, Indonesia, Afghanistan, Rwanda, Eritrea, and Jordan.  Ed spent 14 years from 2005 to 2029, working in Jordan helping to establish the HCACEd is now working in Cambodia with a USAID funded project, Essential Quality in Healthcare Activity (EQHA), and helping the Cambodian Ministry of Health to establish their national healthcare accreditation system.   

Director of the Institutional Development and Quality Control Directorate

Dr. Safa AlOran

Dr. Safaa Muneer Al-Oran is the Director of the Institutional Development and Quality Control Directorate at the Ministry of Health. She holds certifications in quality assessment and institutional excellence from the European Foundation for Quality Management (EFQM). She is also a certified innovation management professional from the Global Innovation Management Institute (GIMI). Dr. Al-Oran is an accredited trainer by the United States Agency for International Development  (USAID) in quality and patient safety. Additionally, she is a certified trainer from the British Global Academy for Training and Development (GATD). In 2021, she was honored with the Ideal Employee Award in the civil service. She is also a certified risk manager and a member of the National Subcommittee that developed standards for accreditation of Continuous Professional Development (CPD) activities. Dr. Al-Oran is a Member of the National Committee for Infection Control.

President of the Board of Trustees at Yarmouk University

Prof. Rowaida AlMaaitah

President of the Board of Trustees at Yarmouk University, board member of the national Health Care Accreditation Council/Jordan, member of the higher Council of the National Centre for Curriculum Development, Advisor for HRH Princess Muna EL Hussein for Health and Social Development, board member of the Education for Employment, and Professor at the college of Nursing/ Jordan University of Science and Technology. 

Clinical Quality Improvement Advisor


Haitham Dowiri, MNCH/FP Clinical QI Advisor, USAID Health Services Quality Accelerator, 

Dr. Dowiri is a catalyst for quality and excellence in health care who has a dynamic leadership and unwavering commitment to raising the bar of healthcare standards in Jordan, with 25 years of experience in enhancing quality systems, patient safety, crisis management, governance, and accountability. As a former Director of the Institutional Development and Quality Control Directorate at MOH and a certified senior surveyor at the Health Care Accreditation Center, he ensured substantial, positive contributions to the development and improvement of Jordan’s health system, which has witnessed qualitative improvement in recent years.  He serves as RMNCH Clinical QI Advisor for Health Service Quality Accelerator leading the quality improvement team to build the RMNCH quality governance system in Jordan’s public sector. 

Senior Service Delivery Advisor

Dr. Raja Khater

Dr. Raja Khater: is a pediatrician, bringing with her 27 years of clinical experience in both public and private healthcare sectors. With nearly two decades dedicated to developing and implementing quality programs, she has also been actively involved in project management, design, implementation, and evaluation of health-related initiatives. Moreover, Dr. Khater is a Certified Healthcare Risk Manager (CHRM), Certified Professional in Healthcare Quality (CPHQ), one of the national Surveyors certified by the Health Care Accreditation Council (HCAC) and Approved Assessor in The King Abdullah II Excellence Awards 

Her journey with the Health Care Accreditation Council commenced at its inception, and she successfully met accreditation criteria as an evaluator for healthcare institutions in November 2008. Since then, Dr. Khater has played an integral role in evaluating hospitals, healthcare centers, and breast imaging units. She has significantly contributed to policy formulation, procedural development, provision of guidance materials, and the training of healthcare staff in quality principles, excellence, and risk management. 

Dr. Khater currently serves as the Senior Service Delivery Advisor Team Lead at University Research Co, where she leverages her expertise in Reproductive, Maternal, Newborn, and Child Health (RMNCH) to drive innovative quality improvement and health system strengthening across various levels of care. She spearheads the integration of best practices into public healthcare services, playing a key role in coordinating the development of a nationwide maternal and perinatal surveillance system, with a specific focus on reducing maternal and perinatal mortality rates in Jordan. 

Senior Technical Officer


Ms. Heba Daoud Mezeyd, RN, Clinical Aduit Specialist, Senior technical officer, USAID Health Services Quality Accelerator Activity, 


Ms. Heba is a highly qualified and certified health care consultant. She has a nursing bachelor’s degree from the University of Jordan and a master’s degree in health services management from Yarmouk University. In 2020, she obtained her professional diploma in quality management of health care. She has worked in Istishari hospital as a clinical audit specialist for 5 years. Now, she is a senior technical officer in USAID Health Services Quality Accelerator and she plays a major role in improving quality of RMNCH services.  

Senior Technical Officer


Ms. Rozalien Gablan Mohammad Ayed RN, HCRM, HCQP, EFQM assessor, HCCAC Senior technical officer, USAID Health Services Quality Accelerator,  

Ms. Rozalien experienced accreditation consultant, quality management, Risk Management and excellence, with 23 years’ experience in health care in quality management and risk management, working on build quality and patient safety culture and enhance knowledge regards quality concepts among healthcare professionals, and establish a comprehensive risk management program. Ms. Rozalien has passion in coaching, capacities and skills building, motivation for Individual and teams and create productive and fruitful relationships through effective communication with others. has MSC degree in health services administration from Al Yarmouk university she serves as RMNCH senior technical officer for Health Service Quality Accelerator as a part of the quality improvement team to build the RMNCH quality governance system in Jordan’s public sector.